Why Choose Us?

We are a “not for profit” organisation

We don’t take risks with your business

We do the right things for the right reasons

We are always there for you

We are part of your community

We respect your values

We offer support to your school improvement plans

We aim to work closely with schools and academies to improve the outcomes for young people.

To achieve this, we are committed:

  • To offer best value services
  • To deliver cost effective services and solutions that are reliable, practical, affordable and sustainable
  • To provide services that are customer focussed, accessible, trusted and valued
  • To provide business continuity; invest in resources; develop employee skills
  • To work in partnership with you to inform and underpin your strategic and operational goals
  • To constantly review and develop our services to add value and to keep abreast of your evolving business needs
  • To provide well organised resources and to offer openness and transparency whilst delivering our service offer
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Customer Feedback

We appreciate your feedback….

Your feedback, good or bad, offers us a sound opportunity to improve our services. We are always grateful when you take time out of your busy schedules to let us know how we are doing…

We do genuinely appreciate when you share your customer experience with us…

Measuring customer satisfaction helps us to determine whether we are meeting your expectations.  This allows us to develop our services and resources to best meet your business needs, hopefully to generate an even better customer experience for you.

Testimonials

In our customers’ own words…

Stephen Renwick
Site Manager
Falla Park Community Primary School

Re: Technical Support Service

“Having used the Technical Support Service for a number of years, I can honestly say that the service we have received has been second to none, from the procurement and rollout of new computers to the management of the network.  Support incidents/repairs are always responded to in a timely fashion and have often had a technician arrive the same day.  The service also embraces new technology, with a shift in recent years to more mobile devices they have been able to procure, rollout and manage our growing amount of iPads including the rollout of any apps required.”

October 2016

Lynne Wales
Deputy Headteacher
Birtley East Primary

Re: Technical Support Service

“Gateshead’s Technical Support Service has always provided a prompt and efficient support to any technical issues during my time in Gateshead. They offer advice and solutions whilst always ensuring that the school’s needs and priorities are fully respected and supported. They respond quickly to requests and have a clear understanding of school needs. They have offered a range of technical support and options, which have enabled me to enhance teaching and learning in school with the support of ICT. All technicians are helpful, approachable and knowledgeable and I would not hesitate to recommend the service as an excellent support for school”.

 

September 2016

(Name supplied)
Administration & Facilities Manager
Primary Academy

 

Re: SIMS Academic End of Year Procedures

Thanks “……for all the help and support [name supplied] has given me and my colleagues. I cannot express how this takes a lot of pressure off my shoulders as the classes in our school are a little complicated with most of the classes having a number of different year groups in each class. With [name supplied] coming into school, with her knowledge and lots of patience, this alleviates my worries. I would be grateful if you could pass on my regards ….”

 

 

August 2016