Back Office Services

In allowing us to talk to our customers face to face, our consultancy and peripatetic technical support services provide a very important contribution to our service delivery

However, these services are just the tip of the iceberg as a significant part of our work to support you is through our back-office services

 

So what do we do for you behind the scenes?

  • We routinely update your anti-virus software and monitor your ICT devices connected to your curriculum network; we remotely resolve anti-virus issuescube
  • We ensure that your E-Safety software is up to date and we remotely manage the central E-Safety console for you
  • We provide network administration tasks for your curriculum network such as managing end user accounts and security permissions to your applications and data
  • We test new equipment to ensure compliance with your existing estate and to safeguard the integrity of your ICT network infrastructure
  •  We remotely manage, secure and service all of your ICT devices that are connected to your curriculum network.
  • We maintain an inventory of all of your hardware and software, we patch your business critical applications and operating systems and we assure software compliance.We take this very seriously – that is why we invest in leading industry tools to allow us to manage and monitor your estate

 

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All of our back office functions are designed to mitigate against critical events that may otherwise
interrupt your services or cause a loss of your time and resources.

Our preventative maintenance programmes enable us
to detect and prevent many problems before they even reach you!